Make an impact with NTT DATA, a global innovator of business and technology services. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Requirements
- Provides technical support to field engineers, technicians, and product support personnel
- Responds to situations where first-line product support has failed to isolate or fix problems
- Provides support to customers/users where the product is highly technical or sophisticated in nature
- Manages tickets of low to high complexity
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner
- Assists in analyzing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides onsite technical support to clients and provide field engineering services to clients
- Conducts a monthly random review of incidents and service requests, analyzes and recommends improvement in quality
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Benefits
- Equal Opportunity Employer
- Global culture that embraces diversity
- Environment free of unfair discrimination and harassment