MS Engineer L2

Make an impact with NTT DATA, a global innovator of business and technology services. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Requirements

• Provides technical support to field engineers, technicians, and product support personnel
• Responds to situations where first-line product support has failed to isolate or fix problems
• Provides support to customers/users where the product is highly technical or sophisticated in nature
• Manages tickets of low to high complexity
• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner
• Assists in analyzing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides onsite technical support to clients and provide field engineering services to clients
• Conducts a monthly random review of incidents and service requests, analyzes and recommends improvement in quality
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity
• Environment free of unfair discrimination and harassment