Networking Service Delivery Field Support Engineer (L3)

Join NTT DATA and make an impact by providing third-line onsite technical support and field engineering services to clients. Ensure all requests, process events, and resolution incidents result in zero missed SLA conditions.

Requirements

• Excellent communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in technical support to clients
• Seasoned experience in diagnosis and troubleshooting
• Seasoned experience providing remote support in Networking technologies
• Seasoned experience in relevant technology

Benefits

• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Equal Opportunity Employer