Cross Technology Service Delivery Field Support Engineer (L1)

Join NTT DATA and make an impact with leading innovations. As a Cross Technology Service Delivery Field Support Engineer (L1), you will provide first-line remote and/or onsite technical support and field engineering service to clients. Your primary objective is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

Requirements

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Equal opportunity employer