Join NTT DATA and make an impact in the field of technology services. The Senior Associate Cross Technology Technical Services Systems Integration Specialist role involves resolving client solution requirements, performing configurations, and troubleshooting break/fix events. The ideal candidate will have a developing understanding of technical design and business principles, as well as moderate level experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or a related field
- Valid CCNP Collaboration certification required (Voice certification preferred)
- Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
- Moderate level experience engaging with clients and conducting presentations
- Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments
- Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
- Moderate level experience with Border Element, media resources, SRST/SRSV
- Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
- Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
- Moderate level experience with Webex Calling solutions
- Moderate level experience with voice carrier systems i.e. – Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments
- Moderate level ARC and Call Cabinet experience is advantageous
- Moderate level of work experience in technical implementation engineering, specific to Networking technologies
- Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Moderate level of experience in diagnosis and troubleshooting
- Moderate level experience in SOC Analysis Operations
- Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP
- Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Moderate level experience in technical support to clients
- Moderate level experience in handling security incidents end to end
- Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools
- Moderate level experience in log collection mechanism such as Syslog, Log file, DB API
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Work Arrangements
- Opportunities for Professional Growth and Development
