Implementation Engineer - EMEA

Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects.

Requirements

• Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase
• Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption
• Manage short term customer engagements to unblock their technical use cases
• Develop and maintain parsers and other scripts/tools to resolve customer’s unique challenges
• Collaborate with the product team to prioritize and productize solutions to impactful issues
• Build strong relationships with customers, providing exceptional customer service and support
• Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion
• Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders
• Design vuln management solution architecture for different asset classes and environment sizes
• Manage containerization and modern cloud infrastructure

Benefits

• Equity in a high-growth, VC-backed startup
• Fabulous company culture
• Work on a truly unique solution that’s defining a market