Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ NV,TX,WA,WY)
Nuvision Federal Credit UnionTucson, Arizona, United States • Fairbanks, Alaska, United States • New York, United States • Washington, Pennsylvania, United States • College Station, Texas, United States • Nevada, United States
Posted April 10, 2026
Full Time
About the Company
Nuvision Federal Credit Union, a 85-year-old community-focused financial institution, serves more than 150,000 members across the United States. The credit union offers a full suite of financial products—including banking, auto loans, credit cards, real-estate financing, commercial lending, and comprehensive financial planning—designed to meet the diverse needs of individuals and businesses. Its distinctive approach blends trusted, personalized advice with competitive rates and a commitment to meaningful member conversations, ensuring clients receive support that helps them build the life they envision. By continuously adapting to economic shifts and prioritizing long-term sustainability, Nuvision maintains a reputation for reliable service and community impact.
Job Description
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Requirements
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) – Grammar and Spelling
- Member service and organizational skills
- Work well with other departments – Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement