Customer Success Manager

We're seeking a Customer Success Manager with a strong track record, exceptional skills, high integrity, and a dedication to excellence to join our in-person team in San Francisco, CA, or Denver, CO. We've achieved 4x annual revenue growth, with customers signing multi-year, six-figure contracts.

Requirements

• 3+ years of experience in customer success or account management
• Proven success in turning detractors into advocates and managing customers across multiple geographies
• Strong track record of driving results for customers and the company
• Excellent communication skills, especially in high-pressure situations
• Ability to navigate complex organizations to accelerate adoption, foster collaboration, and promote growth
• Self-motivated, empathetic, and focused on continuously improving customer relationships

Benefits

• Competitive base salary
• Performance-based bonus
• Generous equity
• Generous medical, dental, and vision benefits
• 401K plan enrollment
• Flexible time-off policy
• Catered lunch every day
• Paid parental leave