Customer Service Representative (Hybrid)
NYCM InsuranceNew York, United States • New York, United States
Posted April 6, 2026
39300 - 58951 USD
Full Time
About the Company
NYCM Insurance specializes in delivering tailored insurance solutions for high‑risk industries such as construction, manufacturing, and public safety. The company distinguishes itself by integrating rigorous safety compliance with engaging, employee‑focused training programs that reduce incidents and improve workplace morale. NYCM’s core offerings include customized policies, incident prevention consulting, and real‑time risk monitoring tools designed to protect both assets and personnel. Their culture emphasizes proactive risk management, continuous improvement, and a unique blend of professionalism and approachable communication to help clients navigate complex insurance landscapes.
Job Description
Hybrid Customer Service Representative role with two days/week in office and the remainder of the week from home. Temporary training schedule of 4 months, with a permanent schedule beginning upon completion. Opportunity to work with a fast-paced call center and build lasting relationships with customers.
Requirements
- High school degree or equivalent (GED)
- Experience in a service field
- Intermediate personal computer skills
- Knowledge and understanding of call center software
- Excellent communication and listening skills
- Ability to multi-task
Benefits
- Medical, Dental, Vision Insurance
- Mileage Reimbursement
- Paid Time Off
- Employee Education Programs
- Wellness Program
- 401K Defined Contribution Plan
- 12 Paid holidays
- Make-up time
- Fitness Center
- Cafe
- Potential bonus based on company performance
- NYCM Insurance discount
- Yearly evaluations
