Digital Support Business Banking Specialist

The Digital Support Business Banking Specialist provides front-line support to consumer and business banking customers in a high-volume Contact Center environment, delivering exceptional service through various digital communication channels. The role requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution.

Requirements

• Associate’s Degree or equivalent experience in a related field.
• 2+ years of experience in a financial institution, call center, or customer service role.
• Working knowledge of deposit accounts and basic business banking products.
• Strong communication skills (verbal and written).
• Ability to multitask effectively in a multi-system environment.
• Strong attention to detail and problem-solving skills.

Benefits

• Fully Remote
• 401(k) plan
• Insurance - Health, Dental, and Vision