Digital Support Specialist

The Digital Support Specialist supplies a multi-faceted approach to providing support for Nymbus Launch clients. This role involves monitoring, reviewing, and approving customer applications, fielding incoming customer phone calls and digital communication, and resolving customer issues.

Requirements

• Associate's Degree or equivalent experience in a related field
• 2+ years of relevant experience in the financial industry
• Heavy Call Center experience or experience working within a Bank or Credit Union in a customer service role
• Working knowledge of computer hardware and software systems and diagnostic utilities
• Expert communication and documentation skills, both verbal and written
• Strong technical training skills and detail oriented
• Exceptional interpersonal and client engagement skills
• Proven analytical, strong attention to detail and problem-solving skills
• Ability to prioritize work to meet deadlines
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required

Benefits

• 401(k) plan
• Insurance - Health, Dental, and Vision
• Time Off
• Fully Remote