Product Support Analyst

Nymbus is a fintech company looking for a Product Support Analyst to provide technical support for internal teams and external clients, troubleshooting software issues, and collaborating with software engineers.

Requirements

• 3+ years in production support or application support within fintech, banking, or financial services platforms
• Strong understanding of core/online banking platforms, system integrations, and digital banking solutions
• Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P)
• Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms
• Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery

Benefits

• Annual Cash Bonus
• Equity Options
• 401(k) plan
• Insurance - Health, Dental and Vision
• Flexible Paid Time Off