Customer Experience Leader
O'Brien Electrical & PlumbingSydney, New South Wales, Australia
Posted May 7, 2026
Full Time
About the Company
O'Brien Glass is a trusted household name, known for delivering high-quality service and genuine care.
Job Description
O'Brien Glass is seeking a Customer Experience Leader to support the Service Centre Manager and drive exceptional customer service within their Rosebery Automotive Glass Service Centre. The ideal candidate is passionate about people, thrives in a fast-paced environment, and is looking to grow their career with an industry leader.
Requirements
- Lead customer service and support the daily running of the Service Centre
- Deliver exceptional service to new and existing customers
- Communicate clearly with customers regarding lead times and job progress
- Conduct repair inspections and convert repair opportunities into sales
- Raise Job Authorities and invoices using our Service Centre systems
- Support the Service Centre Manager with operational tasks as required
Benefits
- Ongoing learning and development opportunities
- Incentive programs and recognition
- Supportive team and leadership
- Uniform provided
- Career progression within a respected national brand
