Reservations/Guest Services Supervisor- Oak Island Accommodations
Oak Island AccommodationsNorth Carolina, United States
Posted September 23, 2025
Full Time
About the Company
Oak Island Accommodations is a family‑owned vacation‑rental company that has served guests since 1991. With a portfolio of more than 700 properties ranging from oceanfront villas to soundside cottages, the company offers pet‑friendly and event‑friendly accommodations across Oak Island and the newly added Southport, NC. Guests benefit from 24‑hour availability, online booking, and inclusive services such as departure housekeeping, weekly linens, and on‑site beach equipment rentals. Oak Island’s focus on convenience, flexibility, and personalized hospitality sets it apart in the vacation‑rental market.
Job Description
Reservations/Guest Services Supervisor for Oak Island Accommodations, responsible for training, coaching, and supervising Guest Services Agents, managing reservations, and providing excellent customer service.
Requirements
- Proven experience in hospitality, guest services, or reservations
- 3+ years’ experience managing staff in excess of 5 people
- Highly organized and self-motivated
- Strong leadership and team-building skills
- Excellent written and verbal communication
- Customer focused mindset with a commitment to the guests
- Proficiency with Track, Breezeway, Pulse, and related hospitality software
- Proficiency with Microsoft products including Windows, Excel, Word, and Outlook
- Ability to work weekends and holidays to support business needs
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
