Reservations/Guest Services Supervisor- Oak Island Accommodations
TowneNorth Carolina, United States
Posted September 23, 2025
Full Time
About the Company
TowneBank, founded in 1999, is a community‑focused financial institution serving Hampton Roads, Central Virginia, and the North Carolina market through more than 50 branches. The bank offers a full spectrum of retail and commercial banking, mortgage, wealth management, insurance, and real‑estate services, all delivered with a commitment to ethical standards and local decision‑making. Its distinctive value lies in combining deep local expertise with a culture of caring and diversity, positioning it as a trusted partner for both individuals and businesses that prioritize community growth. TowneBank’s subsidiaries—including Towne Wealth Management, Towne Insurance Agency, and Berkshire Hathaway HomeServices RW Towne Realty—extend its comprehensive financial solutions. As an equal‑opportunity employer, TowneBank supports a diverse workforce and invites talent to join its mission of serving others and enriching lives.
Job Description
The Reservations/Guest Services Supervisor is responsible for training, coaching, and supervising Guest Services Agents, managing reservations performance, and overseeing various software systems. The role requires excellent leadership, communication, and customer service skills.
Requirements
- Train, coach, and supervise Guest Services Agents
- Manage reservations performance and individual agents
- Oversee software systems, including Track Pulse and Ring Central
- Assist with answering phones and booking reservations
- Manage guest complaints and resolve issues
- Coordinate with other departments
- Utilize reporting tools to track revenue and metrics
- Train new employees on software systems
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
