Customer Service Call Agent

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program! As a Technical Support Agent, you will be responsible for responding to incoming phone calls from industry partners, helping users reset passwords, answering questions about program equipment and supplies, reviewing invoices and payment history, and troubleshooting equipment issues.

Requirements

• Good verbal communication
• Cheerful and helpful attitude
• Dependable and punctual engagement
• Data entry skills
• Pleasant telephone manner; excellent written and verbal communication skills
• Strong PC skills, knowledge of MS Office Suite
• Experience working with iPad tablet software and/or printer hardware
• Strong problem solving skills
• Ability to adapt to new information and procedures
• Ability to handle challenging situations by exhibiting composure and empathy
• Strong analytical and technical aptitude

Benefits

• Paid Time Off
• 401k Matching