AI Agent Engineer, Client Facing

Observe.AI is seeking an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. The role involves building, integrating, testing, demoing to clients, deploying into production, and tuning performance of AI agents. The ideal candidate will have a strong background in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
• Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos.
• Strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
• Programming experience in Python, JavaScript, or similar for scripting and integrations.
• Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
• Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible Paid Time Off
• Additional Time to Recharge
• 401(k) plan
• Quarterly Lifestyle Spending Account
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits