Energy Specialist - UK Support
Octopus EnergyWellington, Wellington, New Zealand
Posted April 29, 2026
Full Time
About the Company
Octopus Energy is dedicated to creating a sustainable global energy system by making power greener, smarter, and more affordable. The company prioritizes customer-centric practices with fair prices, transparency, and exceptional service. Through innovative technology and diverse business operations spanning multiple countries, Octopus Energy aims to transform the industry by reducing reliance on fossil fuels and promoting renewable energy adoption.
Job Description
We have an exciting opportunity to join our team in our vibrant Wellington CBD office as an Energy Specialist, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform.
Requirements
- Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email with the potential to support our NZ customers via phone.
- Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.
- Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.
- Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve.
- Master the Octopus Platform: Become an expert in our award-winning Kraken platform.
- Grow and Specialise: Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.
Benefits
- Base salary starting from $57,000