Tier 2 Support Specialist

Odaseva is seeking a Tier 2 Support Specialist to provide technical support to customers through various channels. The ideal candidate will have 3-5 years of experience in resolving technical issues in a support environment, preferably for a SaaS company, and Salesforce experience and certification are mandatory. The role requires excellent communication and time management skills, as well as the ability to multitask and prioritize tasks effectively.

Requirements

• 3-5 years of experience resolving technical issues for clients in a support environment
• Salesforce experience and certification
• Background in establishing and building lasting customer relationships and/or customer support experience
• Ability to multitask between calls, emails and open cases to resolve issues
• Excellent time and priority management skills

Benefits

• Competitive & Rewarding - Offering industry-leading compensation and benefits
• Flexible Work Environment - We support a hybrid, flexible office culture
• Inclusive & Diverse - We champion equality and embrace diversity
• Supportive & Collaborative - A team of smart, kind professionals who uplift each other through teamwork, not competition