Hotel Front Desk Representative

Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Requirements

• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
• Register all hotel guests in current hotel computer software upon arrival.
• Receive payment and issue correct change as required.
• Address all guest inquiries and requests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/or guidance.
• Resolve complaints.
• Close guest accounts at the conclusion of their stay.
• Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the work.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan