Oddball is seeking a Customer Support Engineer to provide Tier 3 technical support for a cloud-based case management system used internally by a major federal financial regulatory agency.
Requirements
- Authorized to work in the United States
- U.S. citizenship and ability to obtain and maintain a federal background investigation and/or a security clearance (in certain roles)
- Bachelor's Degree
- Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
- Proficiency troubleshooting Java backend and React frontend applications
- Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
- Familiarity with PostgreSQL and ability to investigate data-related issues
- Understanding of CI/CD pipelines and how deployments affect system behavior
- Experience supporting federal systems or compliance-driven environments (a plus)
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays