Customer Support Engineer
OddballUnited States
Posted May 27, 2026
75000 - 110000 USD
Full Time
About the Company
Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space.
Job Description
Oddball is seeking a Customer Support Engineer to provide Tier 3 technical support for a cloud-based case management system used internally by a major federal financial regulatory agency.
Requirements
- Authorized to work in the United States
- U.S. citizenship and ability to obtain and maintain a federal background investigation and/or a security clearance (in certain roles)
- Bachelor's Degree
- Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
- Proficiency troubleshooting Java backend and React frontend applications
- Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
- Familiarity with PostgreSQL and ability to investigate data-related issues
- Understanding of CI/CD pipelines and how deployments affect system behavior
- Experience supporting federal systems or compliance-driven environments (a plus)
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
