Patient Care Advocate
Ohio Hearing & AudiologyOhio, United States
Posted February 25, 2022
Full Time
About the Company
Ohio Hearing & Audiology is a comprehensive audiology practice that delivers personalized hearing health solutions across the state. They offer a full spectrum of services, including hearing aid fitting, comprehensive adult and pediatric testing, tinnitus management, and hearing conservation and protection programs. Leveraging the latest digital hearing aid technology, the team ensures patients can regain full engagement with their surroundings regardless of hearing loss severity. As part of the Alpaca Audiology family, the practice benefits from a nationwide network of experts committed to improving patient outcomes. Their patient‑centered approach and commitment to cutting‑edge care distinguish them as a trusted partner for hearing health.
Job Description
Ohio Hearing is looking for a Patient Care Advocate to handle customer communication, generate appointments, and promote business growth in a specific region.
Requirements
- Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
- Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
- Ability to multi-task and prioritize tasks effectively and efficiently
- Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
- Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
- Ability to support all levels of management in all areas of the region front facing customers or on the phone