Rooms - Guest Service Agent
Ojai Valley Inn & SpaOjai, California, United States
Posted February 4, 2026
23.3 - USD
Full Time
About the Company
The Ojai Valley Inn & Spa is a 5‑Diamond resort that has served discerning travelers for nearly a century, offering luxury accommodations, world‑class spa treatments, and elegant event spaces for weddings and corporate meetings. Nestled in the tranquil Ojai Valley, the property blends the intimacy of a private country estate with modern amenities, including a championship golf course and fine‑dining restaurants. Its reputation for casual elegance, personalized service, and a serene setting distinguishes it as a premier destination for relaxation, celebration, and business events.
Job Description
Perform check-ins and check-outs of hotel guests, handle guest complaints, provide accurate directions, and maintain cleanliness and organization of Front Office areas.
Requirements
- Experience in guest relations and resolution
- Previous experience in a similar position at a Four or Five Diamond Hotel
- Proficiency in reading, writing, and speaking the English language
- Ability to write legibly
- Ability to perform basic mathematical computations
- Team player
- Basic computer skills including Microsoft Office Suite
- Ability to multitask while maintaining a hospitable and professional demeanor
- Ability to focus attention to details
- Ability to maintain confidentiality of all guests and hotel information
- Clear thinker in pressure situations and exercise good judgments
- Ability to work with minimal supervision
