Technical Support Specialist (Based in Mexico)

As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs.

Requirements

• 3+ years of experience in a customer facing support role with a technical specialization
• Experience writing code, in either an academic or commercial setting
• Clear and concise written and verbal communication skills
• Confidence in troubleshooting, debugging, and problem-solving

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance