Oklahoma Chiller is seeking a Customer Service Coordinator to manage key operational processes, coordinate with teams, and ensure accuracy across multiple systems. The ideal candidate is highly organized, detail-oriented, and solutions-oriented, with a strong attention to detail and ability to prioritize effectively.
Requirements
- Manage incoming calls and direct inquiries to the appropriate team members
- Log and document customer interactions accurately within the system
- Respond to emails related to purchase orders, inventory, and general inquiries
- Create and issue purchase orders (POs)
- Manage vendor communication including updating lead times and following up on order status
- Coordinate with technicians to collect receipts and required documentation
- Maintain and update PO reporting, ensuring accuracy and timeliness
- Provide weekly “Awaiting Parts” reports to the team
- Manage material planning and order necessary parts
- Collaborate with the Inventory Coordinator on parts received and shipping logistics
- Oversee inventory-related tasks including creating new items and tracking technician inventory
- Ensure proper handling and tracking of refrigerant inventory
- Support Accounts Payable with invoice and PO reconciliation
- Assist Accounts Receivable with reporting for work ready to be billed
- Work cross-functionally to strengthen vendor and customer relationships
- Assist in onboarding and training new team members
Benefits
- Hourly pay $20-$24/hr (based on experience)
- 3% Profit Sharing Bonus
- 4% 401(k) Match
- Comprehensive Health Insurance (100% Employee Coverage | 50% Dependents)
- Dental, Vision, Life Insurance
- Short-Term & Long-Term Disability
- 96 Hours PTO
- 8 Paid Holidays