Customer Service Coordinator

Oklahoma Chiller is seeking a Customer Service Coordinator to manage key operational processes, coordinate with teams, and ensure accuracy across multiple systems. The ideal candidate is highly organized, detail-oriented, and solutions-oriented, with a strong attention to detail and ability to prioritize effectively.

Requirements

• Manage incoming calls and direct inquiries to the appropriate team members
• Log and document customer interactions accurately within the system
• Respond to emails related to purchase orders, inventory, and general inquiries
• Create and issue purchase orders (POs)
• Manage vendor communication including updating lead times and following up on order status
• Coordinate with technicians to collect receipts and required documentation
• Maintain and update PO reporting, ensuring accuracy and timeliness
• Provide weekly “Awaiting Parts” reports to the team
• Manage material planning and order necessary parts
• Collaborate with the Inventory Coordinator on parts received and shipping logistics
• Oversee inventory-related tasks including creating new items and tracking technician inventory
• Ensure proper handling and tracking of refrigerant inventory
• Support Accounts Payable with invoice and PO reconciliation
• Assist Accounts Receivable with reporting for work ready to be billed
• Work cross-functionally to strengthen vendor and customer relationships
• Assist in onboarding and training new team members

Benefits

• Hourly pay $20-$24/hr (based on experience)
• 3% Profit Sharing Bonus
• 4% 401(k) Match
• Comprehensive Health Insurance (100% Employee Coverage | 50% Dependents)
• Dental, Vision, Life Insurance
• Short-Term & Long-Term Disability
• 96 Hours PTO
• 8 Paid Holidays