Digital OPS- Customer Representative
OKUMA AMERICA CORPORATIONCharlotte, North Carolina, United States
Posted September 21, 2025
Full Time
About the Company
Okuma America Corporation specializes in the sales and service of high‑precision CNC machine tools—including vertical and horizontal machining centers, lathes, double‑column machining centers, and grinders—engineered to deliver consistent, tight tolerances for complex manufacturing tasks. Leveraging more than 125 years of engineering heritage, the company combines advanced technology with a robust support network of over 2,000 personnel across the Americas to provide rapid, localized service and technical assistance. Okuma’s commitment to quality and customer success is reflected in its reputation as a 2023 Top Workplace and its focus on empowering employees to deliver world‑class solutions. The firm’s blend of legacy expertise, cutting‑edge product design, and dedicated after‑sales support distinguishes it as a trusted partner for manufacturers seeking reliable, high‑performance machining solutions.
Job Description
The Digital Operations/Customer Representative supports the strategic design, implementation, and optimization of customer experience programs by leveraging data, tools, and cross-functional collaboration to analyze customer behavior, identify trends, and drive improvements across digital touchpoints.
Requirements
- Support and enhance customer experience programs and initiatives across digital platforms
- Research and apply best practices to develop metrics and methods for collecting and analyzing customer feedback
- Use data management tools to establish a continuous stream of customer data for analysis
- Create dashboards, reports, and visualizations to evaluate customer behaviors and sentiments
- Collaborate with cross-functional teams to align on customer experience goals and deliver consistent service
- Contribute to process optimization efforts that improve customer satisfaction and retention
- Adheres to all company employment policies and safe practices
- Performs other duties as assigned and explores opportunities to add value
