Client Care Supervisor
Old National BankEvansville, Indiana, United States
Posted March 27, 2026
Full Time
About the Company
Old National Bank has been serving clients and communities since 1834 and is a regional powerhouse deeply rooted in the communities it serves.
Job Description
Old National Bank seeks a Client Care Supervisor to lead a team handling inbound client interactions, ensuring a positive and consistent client experience. The position involves coaching, timely feedback, and a focus on quality, efficiency, and service standards.
Requirements
- College degree preferred
- 7+ years of relevant experience with 2-3 years supervisory experience in a contact center environment
- Experienced in coaching for performance and utilization of SMART goals
- Ability to prioritize and handle multiple tasks in a fast paced and complex atmosphere
- Desire to learn, work, and manage within designated financial service platforms
- Possess good working knowledge of banking concepts and back-office operations
- Knowledge of contact center functions and delivery of strong Customer Service
- Positive attitude and value-based outlook
- Strong written and verbal communication skills are required
- Proficient in Microsoft Office
Benefits
- Medical, dental, and vision insurance
- 401K
- Continuing education opportunities
- Employee assistance program