Join a global workplace where employees thrive, empower your impact, and prioritize wellness. We are a purpose-driven, dynamic, and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney, and other major cities across North America and Europe. We embody the values of our 640,000 members, placing their best interests at the heart of everything we do.
Requirements
- Be the first point of contact for member calls and digital channel inquiries
- Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support
- Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way
- Handle a variety of inquiries, which can include resolving any escalated issues
- Analyze data to identify issues and work with the appropriate people to problem solve
- Be flexible to take on additional tasks, which includes assisting other teams, as required
- Maintain productivity standards, service levels, and a high degree of member satisfaction
- Identify ways to streamline processes and work more effectively across our team to better serve our members
- Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner
- Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institution
Benefits
- Annual salary + target bonus
- Participation in the OMERS Defined Benefit Pension Plan
- Comprehensive employer-paid health benefits
- Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak, and Employee Assistance Program
- Annual wellness credit of $600 that promotes an active lifestyle through League
- Competitive paid time off: 15 days of vacation + 5 personal days annually
- A hybrid work environment that allows employees to work in-office and remotely
- Diverse and inclusive culture with access to a variety of Employee Resource Groups
- Extensive professional development and growth opportunities with access to top tier learning platforms such as Coursera
- An award-winning workplace recognized as one Greater Toronto's Top Employers (2024), Great Place to Work in Canada (2024), and Canada's Most Admired Corporate Cultures (2023)
