Employer Experience Specialist

Join a global workplace where employees thrive. We are a purpose-driven, dynamic and sustainable pension plan that embodies the values of our 665,000 members, placing their best interests at the heart of everything we do. We aspire to be the most trusted partner in empowering members and Employers through their pension journey. As an Employer Experience Specialist, you will provide an exceptional experience to 1,000+ Employers in Ontario throughout their administrative journey.

Requirements

• 2+ years of pension benefit administration/client service or relevant experience
• Excellent communication skills and possess technical savvy to provide an exceptional member experience
• A positive attitude, customer service focus with a commitment to personal development and continuous learning
• Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances
• High integrity and discretion to ensure the confidentiality of sensitive information
• Post-secondary education/accreditation would be considered an asset
• Fluent in French is an asset

Benefits

• A rewarding and fulfilling career with a first-class pension plan
• An annual salary + target bonus
• Participation in the OMERS Defined Benefit Pension Plan
• From the day you join, comprehensive employer-paid health benefits
• Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak and Employee Assistance Program
• Competitive paid time off: 15 days of vacation + 5 personal days annually
• A hybrid work environment that allows employees to work in-office and remotely
• Diverse and inclusive culture with access to a variety of Employee Resource Groups
• Extensive professional development and growth opportunities with access to top tier learning platforms such as Coursera
• An award-winning workplace recognized as one Greater Toronto's Top Employers (2024), Great Place to Work in Canada (2024) & Canada's Most Admired Corporate Cultures (2023)