The Group Account Supervisor will operate on multiple levels to strategically manage the brand, agency team, and client relationship. Primary responsibilities include demonstrating
Requirements
- Demonstrate 'Big Picture' thinking view of Brand and business
- Lead strategic and tactical planning process
- Aggressively monitor and understand the competitive landscape
- Seek opportunities to showcase agency work among current and prospective clients
- Demonstrate the fiscal acumen to lead a profitable account
- Manage expectations of both the agency staff and client
- Ensure that all Agency work represents the best we have to offer
- Keep abreast of marketing/advertising and brand-specific trends
- Demonstrate ability to adapt to various client corporate cultures
- Keeping senior management briefed on account activities
- Refine skills in strategy and the business planning process
- Articulate agency POV without being afraid to take a stand
- Strategically problem solve for discrepancies between client and agency
- Act as a positive role model for agency at client and industry events
- Demonstrate comprehensive understanding of client's business
- Establish credibility with clients at all levels and embody service-oriented attitude
- Become trusted and integral strategic advisor to the client team
- Communicate effectively and professionally both internally and externally
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Remain calm despite high pressure situations
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Uphold Agency quality standards in servicing the Client
- Maintain accurate time sheets
- Foster a positive team atmosphere demonstrating respect for peers and supervisors
- Assist other members of department/team as needed when workload allows
- Foster senior level partnerships with creative/account colleagues
- Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
- Uphold the Company Values (the 3 E’s) in all decisions and interactions
- Assign work to assure project deadlines are met
- Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
- Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
- Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
- Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) or similar retirement plan
- Paid time off and holidays
- Tuition reimbursement
- Professional development opportunities
