As a Manager on the Residential Field Service Team, you'll lead a team of Residential Field Service Managers who oversee solar service subcontractors across the country. The role reports to the Vice President, Service Network and partners with cross-functional teams to ensure efficient, high-quality service execution.
Requirements
- Lead and coach RFSMs to meet performance and quality targets
- Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
- Act as a primary escalation point for subcontractor and field issues
- Ensure consistent execution of processes, workflows, and service standards
- Lead onboarding and training efforts for new team members
- Collaborate with internal teams to resolve service delays, escalations, or process gaps
- Collaborate with Partner Account Managers to drive towards strong field performance
- Analyze service data to identify trends and recommend improvements
- Support documentation and process updates for field operations
- Ensure accurate tracking of service quality and subcontractor performance
Benefits
- Family medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k) administration
- $1k match per year
- Paid time off
- 12 weeks of paid parental leave
- Four-week paid sabbatical leave