Manager, Residential Field Service Operations

As a Manager on the Residential Field Service Team, you'll lead a team of Residential Field Service Managers who oversee solar service subcontractors across the country. The role reports to the Vice President, Service Network and partners with cross-functional teams to ensure efficient, high-quality service execution.

Requirements

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes, workflows, and service standards
• Lead onboarding and training efforts for new team members
• Collaborate with internal teams to resolve service delays, escalations, or process gaps
• Collaborate with Partner Account Managers to drive towards strong field performance
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Ensure accurate tracking of service quality and subcontractor performance

Benefits

• Family medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k) administration
• $1k match per year
• Paid time off
• 12 weeks of paid parental leave
• Four-week paid sabbatical leave