System Specialist, IT

As a Systems Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our global IT infrastructure. You'll provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing, and act as a key contributor to the team Knowledge Base by developing help articles and Standard Operating Procedures (SOPs) in real-time as new issues are encountered and new systems are deployed.

Requirements

• Professional Experience: 2+ years in IT support, system administration, or a related field.
• Global mindset: Experience working with colleagues across multiple countries
• OS Mastery: Proficiency in managing and troubleshooting both Mac and Windows systems.
• Standardized Frameworks: Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
• AI Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
• Technical Breadth: Experience with Google Workspace and/or Microsoft Azure.
• Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
• Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
• Experience with VPN technologies and client configuration.

Benefits

• Family medical, dental, vision, disability, 401(k) administration and $1k match per year
• 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• Monthly health insurance premiums for employees and 50% for your dependents
• Bonuses that reflect your contributions to our collective success
• Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences