Program Manager - IT Service Desk
Omniscius LLCAlexandria, Virginia, United States
Posted March 2, 2026
Full Time
About the Company
Omniscius LLC specializes in empowering businesses through cutting-edge Business Intelligence and exceptional Talent Acquisition. We offer custom training, strategic staffing solutions, and unique talent acquisition strategies tailored for Federal Contracting. Our robust partner ecosystem ensures your business stays ahead, optimizing talent acquisition with expertise that transforms challenges into opportunities.
Job Description
The Program Manager will oversee a large-scale enterprise IT Service Desk, Executive Support, Accounts Management, and Knowledge Management operation supporting a federal agency.
Requirements
- Provide executive oversight of all contract task areas (Tier 1, Tier 2, UCC, Exec Support, IAM, KM)
- Serve as primary liaison to Government leadership and COR
- Ensure SLA compliance (95%+ performance thresholds)
- Manage staffing, workforce strategy, onboarding, and retention
- Oversee financial performance and contract deliverables
- Lead transition activities (phase-in/phase-out)
- Drive continuous process improvement and operational maturity
- Ensure compliance with ITIL, NIST, FISMA, and federal requirements
