Account Manager

Build and nurture long-term partnerships with customers, understanding their needs and concerns, and developing account strategies to retain and expand the customer base.

Requirements

• Developing outstanding customer partnerships
• Building and managing long-lasting relationships with multiple levels of stakeholders
• Understanding customers' industry and business situation, concerns, and needs
• Communicating customers' needs and concerns to internal teams
• Articulating and developing an account strategy
• Mapping stakeholders using organization charts
• Aligning with project team during all project phases
• Maximizing customer engagement and retention
• Guiding customers toward optimal use of the solution
• Preparing and running account management meetings
• Negotiating new areas of business within existing accounts
• Developing and managing a short-term and strategic account action plan
• Balancing and dynamically prioritizing multiple customer engagements
• Shaping and managing customer expectations