As an Account Manager, you will build and nurture long-term partnerships with customers, develop customer partnerships, and retain customers through maximizing engagement and retention.
Requirements
- Developing outstanding customer partnerships focused on the entire customer life cycle.
- Building and managing long-lasting relationships with multiple levels of stakeholders.
- Understanding our customers’ industry and business situation, concerns, and needs.
- Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
- Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
- Mapping stakeholders using organization charts of customer leadership and teams.
- Aligning with the project team during all project phases through optimized governance.
- Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
- Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
- Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
- Negotiating new areas of business within existing accounts.
- Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
- Balancing and dynamically prioritizing multiple customer engagements.
- Shaping and managing customer expectations through changing relationship stages.
Benefits
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
