Client Support Specialist
OnbePlano, Texas, United States
Posted May 26, 2026
Full Time
About the Company
Onbe is a fast-growing FinTech company that brings innovation to a rapidly growing global marketplace, focused on building a culture of openness and ingenuity.
Job Description
The Client Support Specialist collaborates with the Client Support Management team to ensure the success of our client programs, working closely with Client Support Managers to develop positive relationships with clients and become product experts, trusted advisers, strategists, and problem solvers.
Requirements
- Fields troubleshooting emails and calls from the client and responds to issues and
- Ensures first-order health for new clients and/or
- Pulls key reports, metrics, and data and analyzes to promote program
- Acts as a product expert and serves as an advocate for the client and
- Works with Client Support Managers to prepare for Business Reviews and client
- Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis.
- Collaborates on the integration of new programs for new and existing
- Works on internal development projects as assigned and proactively created from their own identified business needs.
Benefits
- Medical
- Dental
- Vision
- Wellness
- 401(k) matching
- Paid time off
- Parental leave