BPO Operations Analyst - Remote (EST)
OneDigitalUnited States
Posted March 20, 2026
65000 - 75000 USD
Full Time
About the Company
OneDigitalâs team of fierce advocates helps businesses and individuals achieve their aspirations of health, success and financial security. Our insurance, financial services and HR platform provide personalized, tech-enabled solutions for a contemporary work-life experience. Nationally recognized for our culture of caring, OneDigitalâs teams enable employers and individuals to do their best work and live their best lives. More than 100,000 employers and millions of individuals rely on our teams for counsel and access to fully integrated worksite products and services and the retirement and wealth management advice provided through OneDigital Investment Advisors. Founded in 2000 and headquartered in Atlanta, OneDigital maintains offices in most major markets across the nation. OneDigital has received the Glassdoor Employeesâ Choice Award for Best Places to Work in 2023. For more information, visit onedigital.com.
Job Description
We are looking for a BPO Operations Analyst to join our team. The role involves driving BPO program alignment with organizational goals, improving individual BPO engagement efficiency and effectiveness, and ensuring operational excellence. The ideal candidate should thrive in a fast-paced environment and have experience with BPO solution design, transition planning, and ongoing BPO operations.
Requirements
- BPO Engagement Oversight and Management
- Project Management & Special Initiatives
- Program Performance Reporting
- Support Marketing and Program Growth
Benefits
- Health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses
