FT Salary MX Support Specialist Trainee
OneSupportMexico City, Mexico
Posted May 23, 2024
Full Time
About the Company
OneSupport delivers end‑to‑end customer experience, technical support, and sales‑enablement solutions for technology companies across telecommunications, cloud computing, and managed services. Leveraging a blended on‑shore and near‑shore workforce, the firm provides IT consulting, managed IT, cloud and cybersecurity services that help clients reduce operational costs, minimize downtime, and elevate customer satisfaction. Its deep expertise in Microsoft 365, Dynamics, and compliance enables tailored support for both SMB and enterprise customers. OneSupport’s distinctive advantage lies in its ability to combine industry‑specific knowledge with scalable, cost‑effective support models to drive measurable improvements in customer experience and operational efficiency.
Job Description
We are hiring Technical Support Representatives to work from home, providing troubleshooting assistance for customers and making a genuine difference in their lives.
Requirements
- Windows 10 or higher operating system
- 2 Core processor with 2.0 GHz minimum clock speed or 4 Core processor with 1.6 GHz minimum clock speed
- 3GB or higher RAM
- At least one 15" or larger monitor
- USB headset
- Webcam
- Quiet and distraction-free environment
- DSL, Cable, or Fiber internet
- Internet speeds of at least 2mbps download and 1mbps upload
- Ability to have a direct Ethernet connection
- Typing speed of 40WPM with at least 80% accuracy
- Sitting or standing at work station for shift duration
- Multitasking capabilities and ability to react quickly
- Ability to follow instructions and adapt to changes
Benefits
- Monthly salary of approximately 19,000 MXN
- Approximate 525 MXN remote allowance
- Paid training
