Desktop Support Associate-Helpdesk
NTT DATAGuadalajara, Jalisco, Mexico
Posted February 4, 2026
Full Time
About the Company
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
Job Description
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco, Mexico. We are looking for someone with full availability to work rotational shifts, with 6 months of experience in customer service and/or tech support, and advanced English skills.
Requirements
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Benefits
- Competitive salary
- Savings Fund- 13% of base salary (Capped by law)
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (with full coverage such as wife/husband and soons)
- Life insurance
- Dental Insurance (with full coverage such as wife/husband and soons)
- Discounts with selected Optics
