Coordinator, Customer Care Center – Customer Service

The Coordinator, Customer Care Center is a customer-facing role responsible for delivering exceptional quality support to customers by answering incoming phone calls and resolving all customer inquiries on the Company’s mortgage products and services.

Requirements

• High school diploma or equivalent required
• Minimum of one year experience in a call center, collections, inside sales or customer service environment required
• Strong computer skills, including typing, navigating multiple systems simultaneously to work efficiently in a fast-paced, performance-driven environment
• Strong communication skills with the ability to build trust while addressing sensitive financial situations, handle objections, and resolve customer concerns
• Demonstrated problem-solving ability and a customer-first mindset

Benefits

• 401(k) with company match after 1 year
• Paid holidays + 2 floating holidays + 1 volunteer day per year
• 19 days of paid time off per year
• Tuition assistance
• Quarterly “Fun at Work” events
• Opportunity for yearly merit increase in compensation