Director, Customer Experience Communications

The Director, Customer Experience Communications, serves as an enterprise-wide leader responsible for shaping how the organization communicates with homeowners. The Director acts as a liaison across Servicing, Originations, Corporate Communications and other business areas.

Requirements

• Bachelor's degree in Marketing/Communications or other business degree
• Minimum 8 years of marketing or communication experience, financial institution experience required, mortgage industry experience preferred
• Expert knowledge of the roles of different communication outlets and appropriate usage based on objectives, costs, positioning, and overall strategy
• Proven track record of analyzing data, planning, driving and measuring communication efforts
• Credible consultant, advisor, and facilitator of communication strategies and initiatives
• Ability to problem solve and work independently in a changing and fast paced environment
• Superior time management, project management and organizational skills
• Excellent communication, influence, and stakeholder management skills with demonstrated success in securing cross functional alignment and support
• Excellent writing, editing and creativity with the flexibility to adapt communications by channel and product
• Demonstrated success working collaboratively across disciplines to achieve objectives

Benefits

• Medical, dental and vision
• Up to 3% match on 401(k) contributions
• Generous paid time off
• Company-paid life, accident and disability coverage
• Programs for mental, physical and financial wellness