Manager, IT Service Management

We're seeking an IT Service Management (ITSM) Manager to lead our ITSM program, ensuring our technology services deliver exceptional experiences for approximately 1,300 employees across the organization.

Requirements

• 7+ years of experience in IT Operations or Service Delivery roles
• 3+ years of experience leading ITSM processes and tools in organizations supporting 1,000+ users
• ITIL 4 Foundation certification (required at hire or obtained within 6 months of hire)
• Strong working knowledge of core ITSM processes (Incident Management, Major Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, CMDB, Service Catalog, and Service Level Management)
• Proficiency with reporting, analytics, dashboard development, KPI tracking, and data quality management practices
• Experience working in regulated industries (such as financial services or other compliance-oriented environments)
• ITIL 4 Managing Professional certification or equivalent advanced ITIL credentials (preferred)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance