IT Service Management
ISG (Information Services Group)Bengaluru, Karnataka, India
Posted March 3, 2026
Full Time
About the Company
ISG is a global AI-centered technology research and advisory firm, trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises.
Job Description
ISG is seeking a strategic and experienced ITSM manager to lead the IT Service Management function, responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.
Requirements
- Bachelor’s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience)
- 15+ years of experience in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams
- Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT)
- Experience with ITSM tools and technologies
- Excellent leadership, interpersonal, and communication skills
- Strong analytical and problem-solving abilities
- ITIL Expert certification or higher-level ITIL certifications
