Customer Success Manager - Agri

Onside helps rural and agricultural businesses manage safety, contractors, operations, and biosecurity from a single platform. The company operates across Australia, New Zealand, and North America. The Customer Success Manager role is a genuine ownership role, responsible for a portfolio of accounts and building relationships with customers in the agricultural industry.

Requirements

• Experience owning customer relationships within an agricultural environment
• Commercial instincts and the ability to think about retention, not just satisfaction
• Ability to build trust with customers who didn't ask for software and need to be shown why it works
• Clear communication skills, simple and effective for various audiences
• Organised and proactive nature, with the ability to manage a large portfolio

Benefits

• Hybrid flexibility
• Meeting-free Wednesdays
• Clear growth pathways
• Product you can be proud of