Head of Customer Retention
OnTheGoSystemsPoland
Posted June 1, 2026
Full Time
About the Company
WPML is a 17-year-old profitable company that needs someone to own one of its most important numbers.
Job Description
WPML is looking for a Head of Customer Retention to own and improve key metrics such as churn rate, renewal rate, and net revenue retention. The role involves leading the existing Retention team, working with Support, Engineering, and Product, and using AI tools to drive results.
Requirements
- Own retention metrics such as churn rate, renewal rate, and net revenue retention
- Lead the existing Retention team and shape its evolution
- Work with Support, Engineering, and Product to drive retention-critical fixes
- Use AI tools to drive results and make data-driven decisions
- Have direct access to customer intelligence and internal tools to probe support trends and churn signals
Benefits
- 100% remote work
- Modest meeting load
- Real flexibility on hours
- Competitive senior-leadership compensation
- Generous time off
- Education and conference budget
- Hardware
- Access to AI tools and internal intelligence tools