Relief Customer Support Manager - Melbourne & Victoria
Opal HealthCareMelbourne, Victoria, Australia
Posted February 8, 2026
Full Time
About the Company
Opal HealthCare operates 142 residential aged-care communities across Australia, delivering 24/7 nursing care, respite, dementia, palliative, and rehabilitation services. The company emphasizes personalized, home-style care with home-cooked meals and a focus on empathy, quality of life, and meaningful living for residents. Its distinctive approach combines experienced staff, holistic support, and a culture that encourages residents to maintain purpose and independence. Opal HealthCare is committed to redefining aged care by blending professional healthcare with compassionate hospitality.
Job Description
We're seeking a Relief Customer Support Manager to support our Victorian Care Communities. The successful candidate will provide relief support across multiple Care Communities, welcome new enquiries, and deliver warm, informative tours. They will also be responsible for managing the sales pipeline, supporting new CSM onboarding and training, and assisting with reception and administration as required.
Requirements
- Previous experience in Sales and/or Administration is preferred
- Experience in Hotel, Duty or Property Management is highly regarded
- Warm, professional communication style with a passion for customer service
- Highly organised, proactive, and able to manage competing priorities
- Committed to delivering exceptional experiences for older Australians
Benefits
- Work/life balance â Fullâtime hours (MonâFri, 9amâ5pm), no weekend work
- Professional development â Access to industryâleading training, leadership programs and the Opal HealthCare Academy
- Referral bonuses â Earn up to $5,000 for referring new team members
- Career pathways â Secondment opportunities across our national network and a pathway to future leadership roles through our 2GM Program
- A supportive, collaborative team culture where your contribution is truly valued