Senior Support Engineer

We are looking for a senior support engineer to collaborate directly with our strategic enterprise accounts, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.

Requirements

• 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments.
• Earned a Bachelor’s degree in Computer Science or something similar.
• Proven experience building strong relationships with customers and cross-functionally to drive performance improvements.
• Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

Benefits

• Relocation assistance
• Hybrid work model of 3 days in the office per week
• Access to reasonable accommodations for applicants with disabilities