The User Operations Lead will oversee a team of customer support engineers, fostering a culture of excellence and collaboration. The role is based in Dublin and involves leadership, performance management, cross-functional collaboration, project ownership, strategic planning, and customer-centric problem solving.
Requirements
- More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
- Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
- Excellent project management skills, with a track record of successfully leading cross-functional projects.
- Strategic thinking with the ability to contribute to high-level planning and decision-making.
- A collaborative mindset with the ability to work effectively across various departments.
- Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.
Benefits
- Relocation assistance
- Hybrid work model (3 days in the office per week)
- Equal opportunity employer
- Commitment to providing reasonable accommodations to applicants with disabilities