User Operations Lead - Dublin

The User Operations Lead will oversee a team of customer support engineers, fostering a culture of excellence and collaboration. The role is based in Dublin and involves leadership, performance management, cross-functional collaboration, project ownership, strategic planning, and customer-centric problem solving.

Requirements

• More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
• Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
• Excellent project management skills, with a track record of successfully leading cross-functional projects.
• Strategic thinking with the ability to contribute to high-level planning and decision-making.
• A collaborative mindset with the ability to work effectively across various departments.
• Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.

Benefits

• Relocation assistance
• Hybrid work model (3 days in the office per week)
• Equal opportunity employer
• Commitment to providing reasonable accommodations to applicants with disabilities