Customer Success Associate

OpenPayd is building a universal financial infrastructure to power the growth of the digital economy. We are looking for a Customer Success Associate to support clients in understanding and navigating international payment processes, including IBAN, SEPA, and SWIFT transactions.

Requirements

• Proven experience in a Customer Success, Account Management, ideally within the fintech or payments sector.
• Understanding of international payment systems, including IBAN, SEPA, and SWIFT.
• Exceptional verbal and written communication skills, with the ability to manage both technical and non-technical stakeholders.
• Ability to translate complex financial or technical topics into simple, actionable insights for clients.
• Confident in handling client issues calmly and efficiently, especially in high-pressure or regulated environments.
• Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple client accounts.
• Comfortable working with CRM tools, helpdesk systems, and other customer-facing platforms.
• Collaborative team player with a customer-first mindset and a passion for delivering best-in-class service.
• Flexible & open-minded approach, including taking on additional tasks or changes to the role as required.
• Ability to do work with support rather than high levels of hands-on supervision.

Benefits

• Health Insurance
• MultiSport card subsidised
• Hybrid model of working
• Personal Training allowance
• 25 days annual leave plus bank holidays and an extra day for your birthday
• Extended leave for long service
• Early Friday finish