OpenPayd is seeking a Head of Fraud and Risk Oversight to develop and implement the organization's fraud risk management framework, provide second line oversight, and maintain quality assurance and quality control framework for fraud-related activities.
Requirements
- Develop, implement, and maintain the organisation’s fraud risk management framework, including relevant policies, standards, and procedures.
- Provide second line oversight of fraud risks across the organisation, ensuring that fraud risks are appropriately identified, assessed, managed, and mitigated by first line teams.
- Conduct fraud risk assessments across products, customer segments, payment flows, and operational processes to identify vulnerabilities and emerging risks.
- Monitor fraud trends, typologies, and emerging threats within the payments and fintech industry, ensuring the organisation adapts its controls and mitigation strategies accordingly.
- Review and challenge fraud prevention and detection controls implemented by the first line, including transaction monitoring rules, fraud detection mechanisms, and preventative safeguards.
- Maintain a quality assurance and quality control framework for fraud-related activities performed by first line teams.
- Perform independent reviews of fraud alerts handling, fraud investigations, and case management processes to ensure adherence to internal policies, procedures, and regulatory expectations.
- Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying areas for improvement where necessary.
- Identify control weaknesses, process gaps, and potential enhancements to strengthen the organisation’s fraud prevention and detection capabilities.
- Ensure fraud risk considerations are embedded into new products, services, payment flows, and system changes, working closely with product, technology, and operational teams.
- Maintain fraud risk reporting and dashboards, including key risk indicators and management information for senior management and relevant governance committees.
- Analyse fraud data and trends to identify systemic issues, emerging risks, and opportunities to strengthen the control framework.
- Escalate material fraud risks, control weaknesses, or emerging threats through appropriate governance forums.
- Support internal audits, regulatory reviews, and other assurance activities relating to fraud risk management.
- Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices related to fraud risk management.
- Act as a subject matter expert on fraud risk within the second line and provide guidance to internal stakeholders on fraud risk mitigation.
- Collaborate closely with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks.
Benefits
- Personal training budget
- Discounted gym membership
- Health Insurance
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
