Customer Experience Supervisor - Sr. (Hybrid, Mexico City)

OpenTable is seeking a Customer Experience Senior Supervisor to lead innovative teams and drive forward-thinking initiatives. The ideal candidate will have experience in leading teams, data analysis, and process improvement.

Requirements

• 3-4 years of supervisory experience
• 1+ years experience in a Quality Assurance role or equivalent experience
• Previous experience with AI tools focused on customer experience a plus (QA tools)
• Excellent verbal and written communication skills
• Proficient in Excel and G-Suite
• Strong collaboration and relationship-building skills
• Strong analytical and problem-solving skills

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• 5 floating holidays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars, Leadership development, Access to thousands of on-demand e-learnings, Travel Discounts, Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours